How to Request Medical Records
Anchorage Neurosurgical Associates, Inc. has partnered with HealthMark Group to manage medical record requests. HealthMark is a trusted partner specializing in the secure release of medical records and the protection of patient health information.
How do I request medical records?
1. Visit https://requestmanager.healthmark-group.com/register.
2. Enter your email address. You will receive a secure link by email to access HealthMark's Request. Manager.
3. Follow the on-screen instructions to submit your request. When prompted to select the facility, enter the following information:
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Clinic or Hospital Name: Anchorage Neurosurgical Associates
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Phone Number: 907-258-6999
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Address: 3831 Piper Street, Suite S450, Anchorage, AK 99508
4. Once your request is processed, you will receive an email with a link to download your records.
How do I check the status of a request?
HealthMark can assist with medical record requests through live chat, email, or phone.
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Live Chat (M-F 8am - 6pm CT)
To chat with a HealthMark Medical Records Specialist and view frequently asked questions, visit this link: https://healthmarkgrouphelp.zendesk.com/hc/en-us -
Email
To check the status of a previously submitted request, email status@healthmark-group.com. -
Phone
Call 800-659-4035 to speak with HealthMark support.
How do I request radiology images?
To request x-ray images taken at Anchorage Neurosurgical Associates, please submit a completed Release of Information form by fax or email using the contact information listed below.
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Fax: (907) 258-6247
For all other imaging and associated imaging reports, including CT, MRI, ultrasound, or any imaging performed at another facility, please contact the facility where the imaging was completed.
How long does it take to process requests?
Some records may be available for download in as little as 8 business hours. However, certain requests may require physician review and can take up to 5 business days to complete.
What if I already submitted a request directly to Anchorage Neurosurgical Associates?
Requests submitted directly to our office will be forwarded to HealthMark for processing. If you have already submitted a request, you do not need to submit another one.
REFERRALS
We require a referral for neurosurgical patients. Referrals don’t need to come from a provider. You can download and complete the Self-Referral Form. To consider any referral we must review all prior imaging including x-rays, CT scans, MRIs, etc., and all applicable treatment records. We need any information about prior treatment or surgery related to the condition you’re asking to be seen for. Gathering this information is the most time-consuming step in the referral process, so your help obtaining all prior documents is vital. We also require all referrals to fill out the Demographics Form. This will help us identify your insurance coverage. We do not accept out of state Worker’s Compensation or Federal Worker’s Compensation.