FREQUENTLY ASKED QUESTIONS
To allow time for triage and to properly enter your insurance information, demographics, medical history and upload images into our system, it’s important to arrive 30 minutes early.
Medications can change between appointments. If the provider would like to prescribe a new medication, we need to ensure that there will not be a reaction. If surgery is proposed, we must have a current medication list.
We are a preferred provider for Aetna, CIGNA, Blue Cross Blue Shield, Public Education Health Trust administered by EBMS (Employee Benefit Management Services), Tricare, and VA Choice Program. For most other insurances, it is possible to be considered “in-network providers” because we are in a “shortage area” where there are no preferred providers. It’s always best to check with your insurance and if you have questions, please feel free to contact our billing office for assistance.
We bill office visits and surgeries to your insurance carriers. We do ask for payments of coinsurance or cost shares and deductibles at the time of service. If you have questions, please feel free to contact our billing office for assistance. Please remember that your insurance coverage is an agreement between you and your insurance carrier.
We accept credit card payments over the phone.
People listed on your HIPAA release form may pick up medications on your behalf.
To ensure that there is a surgical problem and to prioritize the patients who need more urgent care.
Please allow 24-48 hours for a return call.
If you are experiencing a medical emergency, please call 911 or present to your nearest emergency room.
We can provide any images that were taken in our office.